1.Preparing Time: we need 1-3 working days to prepare for shipment.
2.Shipping Costs and Methods: We offer free shipping by Standard Shipping. For express shipping please choose the shipping method at check out page.
Shipping days, excludes processing time.
A.Standard Shipping: 5-15Days(7days on average)
B.Express Shipping: 2-7 days (5 days on average)
Please Note:Total Delivery Time = Processing Time + Shipping Time
What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Shipping Policy
When will the order be shipped ?
We will process your order within 2-3 business days, unless it is a pre-order item. If you place your order on a non-business day, we will ship the order the next business day. Holiday deliveries may be delayed by a day or two.
Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: service@tea-master.net. Shipping services and rates are subject to change without notice.
Preorders
We provide an estimated shipping date for preorders, however we cannot guarantee an exact date. Preorders are charged at the time of purchase. If your order contains the in-stock and pre-order, everything will ship together when available.
Order Change/Cancellation
If you need to change or cancel your order, contact service@tea-master.net ASAP. You can reply directly to your order confirmation email. If the order hasn't been shipped, we're happy to accommodate you.
Lost package
Please keep in mind that we hand packages over to the shipping company, but they are delivering it! Not all circumstances are under our control, and you are responsible for tracking your package and receiving it. Any claims for lost packages need to be filed within 21 days of the order being shipped.
If tracking says delivered, but you have not received it: please email us with the information and we will start an insurance claim for you.
Where does package ship from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
How to track orders ?
You could track it by App Shop or track my order
Restrictions
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at service@tea-master.net with your order number and correct information as soon as possible.
Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers agree to take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Tea-master cannot declare purchased items as gifts or list an amount lower than the actual product price.
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Accidents
If any item or package is damaged or missing, or if you have any doubts about possible damage, you must do the following
- Clearly state this on the receipt before signing for payment.
- Arrange to contact us within two working days.
- Save the damaged packing materials for inspection.
- Take photos of the damaged items and packaging.
Shipping Time
To:
|
|
Standard |
Expedited |
|
United States |
6-9 business days |
5-7 business days |
|
United Kingdom |
4-5 business days |
3-4 business days |
|
Canada |
10-13business days |
8-10business days |
|
France |
4-5 business days |
3-4 business days |
|
Italy |
5-8 business days |
5-7 business days |
|
Spain |
5-8 business days |
5-7 business days |
|
Germany |
5-8 business days |
5-7 business days |
|
Australia |
6-10 business days |
4-7 business days |
|
Mexico |
8-12 business days |
Not available |
|
Austria |
5-7 business days |
Not available |
|
EU |
8-12 business days |
Not available |
|
Asia |
5-8 business days |
Not available |
|
Middle East |
7-12 business days |
Not available |
|
Rest |
9-15 business days |
Not available |
Shipping Rate
*We offer free shipping on orders over US $119
|
|
Standard |
Expedited |
|
United States US |
5.99 US$ |
10.99 US$ |
|
United Kingdom UK |
5.49 US$ |
10.99 US$ |
|
Canada CA |
6.99 US$ |
10.99 US$ |
|
France FR |
5.49 US$ |
10.99 US$ |
|
Italy IT |
5.49 US$ |
10.99 US$ |
|
Spain ES |
5.49 US$ |
10.99 US$ |
|
Germany DE |
5.49 US$ |
10.99 US$ |
|
Australia AU |
5.99 US$ |
10.99 US$ |
|
EU |
5.99 US$ |
Not available |
|
Asia |
5.99 US$ |
Not available |
|
Middle East |
5.99 US$ |
Not available |
|
Rest of World |
9.99 US$ |
Not available |